Shipping policy
Effective Date: February 1, 2025
Thank you for shopping with Sochenda. Please review our Shipping Policy to understand how we process, ship, and handle your orders.
1. Shipping Locations
We currently offer shipping within the United States.
For international shipping inquiries, please contact our support team prior to placing your order.
Shipping fees are calculated at checkout based on your delivery address and selected method.
2. Order Processing Time
- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing delays may occur during high-volume periods or due to unforeseen circumstances.
3. Delivery Timeline
Delivery times begin after your order has been processed and shipped.
While we strive to meet all delivery estimates, carriers may experience delays due to weather, holidays, or regional disruptions.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your order through the carrier’s website using this number.
5. Lost or Damaged Shipments
If your order arrives damaged or goes missing, please notify us within 48 hours of delivery by:
- Emailing us at info@sochenda.com
- Including your order number and photos of the damage (if applicable)
We will promptly coordinate with the shipping carrier to investigate and resolve the issue.
6. Product Availability
All orders are subject to product availability.
If an item you’ve ordered becomes unavailable:
- We will notify you immediately
- You will be offered an alternative or a full refund
Pre-order items will include estimated delivery timelines on the respective product pages.
7. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or restricted zones.
Please provide a valid residential or business address at checkout.
8. Taxes and Duties
Applicable sales tax is calculated and displayed at checkout based on your shipping location.
For international orders (if approved), import duties and taxes are the customer’s responsibility.
9. Customer Support
If you have questions about shipping or your order status, please reach out:
📩 Email: info@sochenda.com
📞 Phone: +1 (858) 333-7369
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM (PST)
10. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time.
All changes will be posted on this page and will take effect immediately upon posting.
Please review it periodically to stay informed.
11. Contact Information
For any inquiries related to shipping or policies, contact:
Name: Sochenda Hassig
Email: info@sochenda.com
Phone: +1 (858) 333-7369
Location: San Diego, CA, USA