FAQ

1. What is Sochenda?

Sochenda is your go-to destination for premium skincare, makeup, hair care, and nail products. We are dedicated to providing high-quality, curated beauty products that empower you to look and feel your best.

We are based in San Diego, CA, USA, and serve customers across the country.

You can reach us at:

• Email: sochenda@sochenda.com
• Phone: +1 858 829-8389
  Our customer support team is available Monday to Friday, 9:00 AM–6:00 PM (PST)

Browse our product categories.

Add items to your cart.

Proceed to checkout and enter your shipping and payment details.

Confirm your order, and you’ll receive a confirmation email shortly.

We accept the following payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Other payment gateways listed at checkout.

You can change or cancel your order within 24 hours of placing it. After that, the order is processed for shipping, and changes may not be possible. Contact us immediately at sochenda@sochenda.com for assistance.

Yes! We offer digital gift cards in various denominations. You can purchase them directly from our website.

We currently ship across the United States. For international shipping inquiries, please contact our support team.

We offer:

• Standard Shipping: 5–7 business days.
• Express Shipping: 2–3 business days.
  Shipping costs are calculated at checkout based on your location and chosen shipping method.

Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package on the carrier’s website.

If your package is delayed or lost, please contact us at sochenda@sochenda.com with your order number. We’ll work with the carrier to resolve the issue promptly.

We accept returns for unopened, unused products in their original packaging within 30 days of purchase. Please refer to our Return Policy for more details.

Contact us at sochenda@sochenda.com with your order number and reason for the return. Our team will provide a Return Authorization (RA) number and instructions.

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Yes, we are committed to ethical beauty and only offer products that are cruelty-free.

Our product pages include detailed descriptions, usage instructions, and ingredient lists. If you need personalized recommendations, feel free to email us at sochenda@sochenda.com.

If a product you want is out of stock, you can sign up for email notifications on the product page to be alerted when it’s back in stock.

Yes! We regularly run promotions and offer discounts on select products. Subscribe to our newsletter to stay updated.

No, only one coupon code can be applied per order.

At this time, we do not offer specific discounts for students or military personnel. However, check our site frequently for seasonal promotions.

No, you can shop as a guest. However, creating an account allows you to track orders, save your favorite items, and enjoy a faster checkout process.

Absolutely! We use industry-standard encryption to protect your data. Please read our Privacy Policy for more details.

Log into your account and navigate to the "My Account" section to update your details.

We’d love to hear from you! Send your suggestions to sochenda@sochenda.com.

For bulk orders or wholesale inquiries, please contact us directly at sochenda@sochenda.com.

If your product arrives damaged, email us within 48 hours at sochenda@sochenda.com with your order number and photos of the damaged item. We’ll resolve the issue promptly.