Refund policy

At Sochenda, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make the return process as smooth as possible. Please carefully review the following return policy.

1. Return Eligibility

You may request a return within 30 days of receiving your item. To be eligible for a return, all items must meet the following criteria:

1.       Unworn, unused, and in the same condition you received them

2.       With original tags attached

3.       In the original packaging

4.       Accompanied by a receipt or proof of purchase

📌 Note: Returns sent without prior authorization will not be accepted.

2. How to Start a Return

To initiate a return:

  1. 📧 Email: info@sochenda.com
  2. 📞 Call: +1 (858) 333-7369
  3. Provide: Your order number, reason for return, and any supporting photos if applicable

Once your return is approved, you will receive:

  1. A Return Authorization (RA) number
  2. A return shipping label (if applicable)
  3. Instructions for mailing the item back to the return address

3. Return Shipping Address

Approved returns should be sent to the return address provided in your authorization email.
Please do not return items without obtaining a Return Authorization.

4. Return Shipping Costs

  1. If the return is due to damage, defect, or fulfillment error, we will cover return shipping costs.
  2. If the return is due to a change of mind or personal preference, the customer is responsible for return shipping.

5. Refund Process

Once your return is received and inspected:

  1. We will notify you of the approval or rejection of your refund
  2. If approved, your refund will be processed within 5–7 business days
  3. The refund will be applied to your original method of payment

⏳ Please note: Your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since approval, please contact us at info@sochenda.com.

6. Exchanges

We do not offer direct exchanges.
If you wish to order a different item, please:

  1. Return the original item
  2. Place a new order separately

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

  1. 📧 Email: info@sochenda.com
  2. Include: Order number, clear photos of the item and packaging

We will either send a replacement or issue a full refund, including shipping fees.

8. Non-Returnable Items

We are unable to accept returns for the following:

  1. Used or opened products
  2. Skincare, cosmetics, or personal care items not in original sealed packaging
  3. Custom or personalized items
  4. Items marked as “Final Sale”
  5. Perishable goods (e.g., food, flowers, plants)
  6. Hazardous materials, flammable liquids, or gases
  7. Gift cards

9. Final Sale Items

Items listed as "Final Sale" cannot be returned, refunded, or exchanged under any circumstances.

10. European Union Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt, without providing a reason.

Eligible returns must:

  1. Be in the original condition: unused, unworn, with tags, and in original packaging
  2. Include the receipt or proof of purchase

11. Contact Us

For questions or further assistance regarding your return:

  1. 📩 Email: info@sochenda.com
  2. 📞 Phone: +1 (858) 333-7369
  3. 🕘 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

 

Thank you for shopping with Sochenda. We appreciate your trust and are always here to help.